{"id":3658,"date":"2026-05-03T15:35:52","date_gmt":"2026-05-03T15:35:52","guid":{"rendered":"https:\/\/offgridstays.com\/staging\/8887\/cancellation-policy\/"},"modified":"2026-05-13T17:01:11","modified_gmt":"2026-05-13T17:01:11","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/offgridstays.com\/staging\/8887\/cancellation-policy\/","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"background-color:#1a1a1a;margin-top:0;margin-bottom:0;padding-top:6rem;padding-bottom:6rem\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-2b99c499 wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-text-color\" style=\"color:#8c4a2f;font-size:0.72rem;font-weight:600;letter-spacing:0.18em\">OFF GRID STAYS<\/p>\n\n\n\n<h1 class=\"wp-block-heading has-text-align-center has-text-color\" style=\"color:#f5f2ee;margin-top:0.75rem;margin-bottom:1rem;font-size:2.2rem;font-style:normal;font-weight:400;letter-spacing:0.12em\">CANCELLATION POLICY.<\/h1>\n\n\n\n<p class=\"has-text-align-center has-text-color\" style=\"color:#d4c9bc;font-size:1rem;line-height:1.8\">Applies to all four treehouses. Bookings through Airbnb or VRBO are subject to the respective platform&#8217;s cancellation terms.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"background-color:#f5f2ee;margin-top:0;margin-bottom:0;padding-top:5rem;padding-bottom:5rem\">\n<style>\n.ogs-policy {\n  max-width: 760px;\n  margin: 0 auto;\n  padding: 0 1.5rem;\n  font-family: 'DM Sans', sans-serif;\n}\n.ogs-policy-section {\n  margin-bottom: 3.5rem;\n}\n.ogs-policy-section-label {\n  font-size: 0.72rem;\n  font-weight: 600;\n  letter-spacing: 0.16em;\n  color: #8c4a2f;\n  text-transform: uppercase;\n  margin: 0 0 1.25rem;\n  padding-bottom: 0.75rem;\n  border-bottom: 1px solid #d4c9bc;\n}\n.ogs-policy-row {\n  display: grid;\n  grid-template-columns: 1fr 1fr;\n  gap: 1px;\n  background: #d4c9bc;\n  border: 1px solid #d4c9bc;\n  margin-bottom: 1.5rem;\n}\n.ogs-policy-cell {\n  background: #f5f2ee;\n  padding: 1.1rem 1.25rem;\n}\n.ogs-policy-cell.header {\n  background: #ede8e2;\n  font-size: 0.72rem;\n  font-weight: 600;\n  letter-spacing: 0.1em;\n  color: #1a1a1a;\n  text-transform: uppercase;\n}\n.ogs-policy-cell p {\n  margin: 0;\n  font-size: 0.9rem;\n  line-height: 1.7;\n  color: #1a1a1a;\n}\n.ogs-policy-cell .refund-full {\n  color: #2d6a2d;\n  font-weight: 500;\n}\n.ogs-policy-cell .refund-none {\n  color: #8c2f2f;\n  font-weight: 500;\n}\n.ogs-policy-body {\n  font-size: 0.9rem;\n  line-height: 1.85;\n  color: #4a4542;\n}\n.ogs-policy-body p {\n  margin: 0 0 0.9rem;\n}\n.ogs-policy-body p:last-child {\n  margin-bottom: 0;\n}\n.ogs-policy-body ul {\n  margin: 0.5rem 0 0.9rem;\n  padding-left: 1.25rem;\n}\n.ogs-policy-body li {\n  margin-bottom: 0.35rem;\n}\n.ogs-policy-note {\n  background: #ede8e2;\n  border-left: 3px solid #8c4a2f;\n  padding: 1rem 1.25rem;\n  margin-top: 1rem;\n  font-size: 0.85rem;\n  line-height: 1.7;\n  color: #4a4542;\n}\n.ogs-policy-note p {\n  margin: 0;\n}\n@media (max-width: 560px) {\n  .ogs-policy-row {\n    grid-template-columns: 1fr;\n  }\n}\n<\/style>\n\n<div class=\"ogs-policy\">\n\n  <!-- STANDARD CANCELLATIONS -->\n  <div class=\"ogs-policy-section\">\n    <p class=\"ogs-policy-section-label\">Standard Cancellations<\/p>\n\n    <div class=\"ogs-policy-row\">\n      <div class=\"ogs-policy-cell header\"><p>When you cancel<\/p><\/div>\n      <div class=\"ogs-policy-cell header\"><p>Refund<\/p><\/div>\n    <\/div>\n    <div class=\"ogs-policy-row\">\n      <div class=\"ogs-policy-cell\"><p>60 or more days before check-in<\/p><\/div>\n      <div class=\"ogs-policy-cell\"><p class=\"refund-full\">Full refund<\/p><\/div>\n    <\/div>\n    <div class=\"ogs-policy-row\">\n      <div class=\"ogs-policy-cell\"><p>30\u201359 days before check-in<\/p><\/div>\n      <div class=\"ogs-policy-cell\"><p style=\"color:#b8860b;font-weight:500;\">50% refund<\/p><\/div>\n    <\/div>\n    <div class=\"ogs-policy-row\">\n      <div class=\"ogs-policy-cell\"><p>Less than 30 days before check-in<\/p><\/div>\n      <div class=\"ogs-policy-cell\"><p class=\"refund-none\">Non-refundable<\/p><\/div>\n    <\/div>\n    <div class=\"ogs-policy-row\">\n      <div class=\"ogs-policy-cell\"><p>No-show or early departure<\/p><\/div>\n      <div class=\"ogs-policy-cell\"><p class=\"refund-none\">Non-refundable<\/p><\/div>\n    <\/div>\n\n    <div class=\"ogs-policy-note\">\n      <p>All cancellation windows are calculated from your check-in date at 4:00 PM Mountain Time. Refund timing after approval depends on your payment method \u2014 typically 5\u201310 business days.<\/p>\n    <\/div>\n  <\/div>\n\n  <!-- RENTAL AGREEMENT -->\n  <div class=\"ogs-policy-section\">\n    <p class=\"ogs-policy-section-label\">Rental Agreement<\/p>\n    <div class=\"ogs-policy-body\">\n      <p>A signed rental agreement is required before arrival. It covers house rules, property-specific risks, and liability terms. It is sent automatically through your booking platform after reservation confirmation.<\/p>\n      <p>Guests who have not signed the rental agreement prior to check-in will have their reservation cancelled with no refund issued. Please complete it as soon as you receive it.<\/p>\n    <\/div>\n  <\/div>\n\n  <!-- HOW TO CANCEL -->\n  <div class=\"ogs-policy-section\">\n    <p class=\"ogs-policy-section-label\">How to Cancel or Modify<\/p>\n    <div class=\"ogs-policy-body\">\n      <p>All cancellations and modifications must be processed through the platform where you booked:<\/p>\n      <ul>\n        <li><strong>Airbnb<\/strong> \u2014 through your Airbnb account or the Airbnb app<\/li>\n        <li><strong>VRBO<\/strong> \u2014 through your VRBO account or the VRBO app<\/li>\n        <li><strong>Direct booking<\/strong> \u2014 contact us directly via the <a href=\"\/staging\/8887\/contact\/\" style=\"color:#8c4a2f;text-decoration:none;\">contact page<\/a><\/li>\n      <\/ul>\n      <p>We cannot process Airbnb or VRBO cancellations on your behalf. The platform through which you booked controls the refund.<\/p>\n    <\/div>\n  <\/div>\n\n  <!-- PLATFORM NOTES -->\n  <div class=\"ogs-policy-section\">\n    <p class=\"ogs-policy-section-label\">Platform-Specific Notes<\/p>\n    <div class=\"ogs-policy-body\">\n      <p>The policy above applies to direct bookings made through our website. Reservations made through Airbnb or VRBO are subject to the cancellation terms displayed on that platform at the time of booking.<\/p>\n      <p>Airbnb&#8217;s AirCover for guests is a separate program administered entirely by Airbnb \u2014 it is not a host-issued policy and Off Grid Stays has no role in those claims.<\/p>\n    <\/div>\n  <\/div>\n\n  <!-- EXTRAORDINARY CIRCUMSTANCES -->\n  <div class=\"ogs-policy-section\">\n    <p class=\"ogs-policy-section-label\">Extraordinary Circumstances<\/p>\n    <div class=\"ogs-policy-body\">\n      <p>Cancellations due to extraordinary circumstances \u2014 documented emergencies, serious illness, or events outside a guest&#8217;s control \u2014 are reviewed case by case. We are not obligated to issue refunds outside the standard policy, but we are reasonable people.<\/p>\n      <p>Reach out before your check-in date if something unexpected comes up. Last-minute requests after check-in have significantly less flexibility.<\/p>\n    <\/div>\n  <\/div>\n\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"background-color:#1a1a1a;margin-top:0;margin-bottom:0;padding-top:5rem;padding-bottom:5rem\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-b42d8546 wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-text-color\" style=\"color:#8c4a2f;font-size:0.72rem;font-weight:600;letter-spacing:0.18em\">NEED TO MAKE CHANGES<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-text-color\" style=\"color:#f5f2ee;margin-top:0.75rem;margin-bottom:1rem;font-size:1.6rem;font-weight:300;letter-spacing:0.08em\">We&#8217;re easy to reach.<\/h2>\n\n\n\n<p class=\"has-text-align-center has-text-color\" style=\"color:#d4c9bc;font-size:0.95rem;line-height:1.8\">If your plans change, reach out early. We&#8217;d rather work with you than apply policy.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-7c378c05 wp-block-buttons-is-layout-flex\" style=\"margin-top:2rem\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-color has-background has-border-color has-custom-font-size wp-element-button\" href=\"\/staging\/8887\/contact\/\" style=\"border-color:#ffffff;border-width:1px;color:#ffffff;background-color:transparent;padding-top:0.8rem;padding-right:2.5rem;padding-bottom:0.8rem;padding-left:2.5rem;font-size:0.8rem;letter-spacing:0.12em\">GET IN TOUCH<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>OFF GRID STAYS CANCELLATION POLICY. Applies to all four treehouses. Bookings through Airbnb or VRBO are subject to the respective [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_yoast_wpseo_focuskw":"Off Grid Stays cancellation","_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"Cancellation policy for Off Grid Stays treehouse rentals near Glacier National Park. 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